Insolvency Service INSSight rollout update

IPA Insolvency Practitioner newsletter, March 2026

INSSight, the Insolvency Service’s new case management system, has been operational since early November 2025 – the latest update is below.

ISCIS Online 

The Insolvency Service has made improvements to make the platform more stable, and work is continuing to enable the ‘remittance button’ functionality. 

If you have any concerns regarding any of your individual case records, please contact EAS Customer Services (see ‘Support Contact Details’ below).

• Note: where necessary, further information will be provided on the ISCIS Online homepage.

Interest and Case Closures 

Cases with nil, credit or debit balances continue to be closed, including the removal of interest where only simple accrual calculations are required. However, the Insolvency Service has advised that this is taking longer than expected.

Work is ongoing to resolve cases that require complex historical interest to be recalculated.

• Important note: please remember to request removal of interest prior to final payment and closure. This can be actioned via an email to EAS Customer Services (see ‘Support Contact Details’ below), or by ticking the ‘case closure’ box on all CAU payment forms. 

Transfers of monies 

Issues continue to be experienced with moving receipts between and within some cases. The Insolvency Service is investigating this as a high priority. 

Insolvency Practitioner Forms 

Please ensure you use the correct templates to help process cases swiftly. All of the following items are available to download now from the updated GOV.UK page (together with user guidance): 

• CAU 101 Requisition for cheques 
• CAU 103 Schedule of unclaimed dividends 
• CAU 104 Administration and administrative receivership – Schedule of funds 
• CAU 105 Requisition for BACS payment 
• CAU 109 Dividend payment 
• IVA Registrations 
• Bulk Transfers 

Support Contact Details 

If you require support, please contact: 

Estate Accounts and Scanning (EAS) Customer Services 

• Email: CustomerServices.EAS@insolvency.gov.uk 
• Telephone: 0303 003 1742

Senior Official Receiver Team 

• Email: SOR.Operations@insolvency.gov.uk 

General queries: 

• Email: FCMC@insolvency.gov.uk